Customer Service & Inside Sales Planner

Senior Flexonics - 300 E Devon Ave, Bartlett, IL 60103
Bartlett
Company
Senior Flexonics
Vacancy title
Customer Service & Inside Sales Planner
Ref
21609
Location
Senior Flexonics - 300 E Devon Ave, Bartlett, IL 60103
Advertised salary
$55,000 - $62,000
Employment type
Full-time
Closing date
18/12/2020
Description

 

JOB SUMMARY

The Customer Service Inside Sales Planner is responsible for the full life cycle of legacy product order management.  This process starts with quotation generation, order intake, production planning, and expediting along with providing high-level customer service.

KEY RESULTS AREAS

Customer Satisfaction

  • Perform contract review to understand customer requirements including price, quantity, and the due date
  • Production plan development with Purchasing and Operations to meet customer due dates
  • Work with Shipping to ensure required shipping documents are prepared

Communication

  • Professionally communicate relevant information with other departments and customers and with a high level of urgency

Quotations

  • Complete existing part quotations and communicate to the customer promptly
  • Ability to work with Engineering and Purchasing departments to complete Customer quotations to include detailed tracking of each quotation to meet our Customer requested timing 

Financial Stewardship

  • Monitor the financial performance of quotations versus actual costs
  • Gather and report metrics for legacy product range performance

EDUCATION

  • Associate’s and/or Bachelor’s degree in Business, Supply Chain, Sales, or related field

EXPERIENCE

  • 3 to 5 plus years’ experience in Customer Service and/or Inside Sales in a fast-paced manufacturing setting
  • Experience in automotive, aerospace, medical, and/or metal fabrication industries preferred
  • Sales quotations process experience
  • Strong familiarity in production planning
  • ERP and MRP experience, Infor Syteline highly preferred
  • Intermediate Microsoft Suite skills

COMPETENCIES

  • Teamwork & Collaboration
  • Communication
  • Sense of Urgency
  • Results Orientation
  • Problem Solving
  • Customer First Mindset
  • Personal Accountability

ABOUT SENIOR FLEXONICS

The Senior Flexonics division of Senior PLC serves markets with products for land vehicle emission control and industrial process control applications. As the largest manufacturer of flexible automotive components in the world, focusing majorly on diesel engines, Senior Flexonics has extensive manufacturing and distribution facilities on six continents. Senior’s diesel technologies support a growing number of major North American and European automotive and heavy truck manufacturers in meeting stringent emissions standards.

WHY JOIN SENIOR FLEXONICS

Joining Senior Flexonics means not only a rewarding career with a tight-knit and collaborative team, but you will also enjoy a competitive compensation package that includes a market-led base salary, commission plan, and a comprehensive benefits package along with wellness benefits, employee recognition program, matching 401k plan, paid vacation, flexible hours, employee wellness activities, tuition reimbursement, and community involvement initiatives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE M/F/D/V/VEVRAA Federal Contractor