Account Manager- Hydrogen & Exhaust

Crumlin - Oakwood Close, Pen-Y-Fan Industrial Estate, Crumlin, Gwent, South Wales, NP11 3HY

This vacancy is now closed

Senior Flexonics Crumlin
Vacancy title
Account Manager- Hydrogen & Exhaust
Crumlin - Oakwood Close, Pen-Y-Fan Industrial Estate, Crumlin, Gwent, South Wales, NP11 3HY
Advertised salary
Competitive Salary + Benefits
Employment type
Working pattern
Closing date
30 November 2023

Who is Senior plc?

Senior is a FTSE listed (symbol SNR) international manufacturing Group with 26 operations in 12 countries. Senior designs, manufactures and markets high-technology components and systems for the principal original equipment producers in the worldwide aerospace, defense, and land vehicle and power & energy markets. We have a long history of well-respected brands and an excellent reputation in our key market sectors. Senior delivers value to its customers and shareholders via operational excellence that is underpinned by its people and processes.

Our global values underpin what we do, and how we do it …

Safety – Integrity – Customer Focus – Respect & Trust – Accountability – Excellence

Senior Flexonics Crumlin
The Crumlin UK Sales & Engineering Centre offers unparalleled product design, development, testing and manufacturing capabilities. It is the primary European Sales, Design and Development centre for heat exchange, engine tubing & exhaust flexible products. 

Using our dedicated business teams, we focus on serving our customers with the latest technologies and provide unique & diverse Engineering solutions for the 3 product groups mentioned. We are experts in designing, developing, and manufacturing solutions for combustion, hybrid, and electric drivetrains. We also provide high performance, efficient heat exchangers for fuel cell energy applications.

We are an ISO 9001 certified company and offer a fully engineered solution, from design concept through to high volume manufacture, and work with many of the leading global OEMs to supply a range of world class products from our global network of companies. 

We scrutinise every part of our customers’ requirements which enables us to provide a truly bespoke solution that delivers real value. Our products are designed using the latest predictive techniques such as FEA and CFD and validated through extreme testing in our test and development department to ensure excellent performance, durability, and lifelong functionality. 

Fully engineered customer solutions for:
Land Vehicles - On & off highway
Fuel Cell and CHP applications
Power Generation – APU
Exhaust Heat Recovery - Truck, Automotive & Power Generation. 

Our technologies span:
Combined with clean, renewable energy sources, the rapid growth in electric vehicles could soon make emission-free mobility a reality. We are using our wealth of knowledge to implement creative solutions which enable our customers to maximise battery life and develop highly efficient range extender technologies.
Battery Thermal Management    Range Extender Recuperators
Fuel Cell Heat Exchangers    Fluid Transfer Tubes

Our core focus for combustion engines is to improve fuel efficiency and reduce harmful emissions. Increasingly strict regulation requires innovative engineering, and we combine decades of manufacturing expertise with the latest technologies.
Gasoline / Diesel EGR    Waste Heat Recovery
Fluid Transfer & EGR Tubes    Flexible Connectors & Turbo Dampeners

Global demand for mild, full, or plug-in technology is on the rise, driving requirement for multiple drive architectures. Our expertise in a vast array of heat exchanger applications enables us the flexibility to develop efficient, market leading propulsion technologies
Battery Thermal Management    Waste Heat Recovery
EGR Coolers    Fuel Cell Heat Exchangers
Flexible Connectors & Turbo Dampeners    Fluid Transfer & EGR Tubes

As the need for clean and efficient energy sources becomes greater than ever before. We are working with some of the world’s leading companies to develop clean, local sources of energy generation which dramatically increase efficiency and energy security
High Efficiency Gas-Gas HEX    Fuel Cell Heat Exchangers
Fluid Transfer Tubes    Flexible Connectors

For more information on the company’s activities, please visit  

Purpose of Role    
Ownership of key commercial accounts within the Flexonics division including day to day customer interface for commercial related matters and aligning internal documentation.

This role will focus primarily on flexible connector product group for the passenger car and truck markets.

The appointee will be based in Crumlin, South Wales

Flexible working policy allows working from home for up to 50%. 

Key Responsibilities:
•    Key account management of strategically significant accounts 
•    Working with the Project Team, maximise profitability of existing projects, ensuring returns are at least that of Group minimum requirements.
•    Ensuring price changes are implemented on time with the correct customer and internal documents in place
•    Along with the relevant Finance departments, ensure customer payments are made in line with agreements and pursue collection of any outstanding overdue debt
•    Resolve any customer pricing or invoicing issues 
•    Track customer alignment to agreed contracts including but not limited to key elements of the agreement such as Start of Production dates, Annual Volumes, Pricing and Payment Terms
•    A key point of contact for the customer on day to day customer relation topics  
•    Develop longā€term relationships with key stakeholders at customer sites.
•    Ownership of 5 Year Sales Plan (12 month budget and 4 year forecast)
•    End of production management:  Advise run out volume requirements ensuring no obsolete raw material or finished goods
•    Service and Spare Part management: Agreement of new pricing, minimum batch quantities and / or All Time Buy 

Key Requirements: 
•    Strong soft skills and an understanding of people behaviour and the self-awareness to react appropriately. Be politically astute. 
•    Ability to communicate information, whether technical or non-technical to internal stakeholders and customers, in a clear and concise manner.
•    Be sufficiently diligent to ensure accuracy and target zero mistakes.
•    Highly professional and capable of being a strong ambassador for the company.
•    Strong leadership and organisational skills.
•    Motivated and a self-starter & able to work on own initiative
•    Have a strong work ethic
•    Demonstrate tenacity in striving to achieve the desired outcomes.
•    Excellent negotiation skills 
•    Ensure that all work activities and records comply with Company Policies, Procedures and Codes of Practice.
•    Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives.
•    Communicate and support the embedding of customer service imperatives across other functions of the Flexonics business.
•    Valid UK Driving licence & Passport - Willing and able to travel globally and at times, at short notice.

•    25 days holiday (increases with length of service) + Bank Holidays
•    Excellent Salary Sacrifice Pension Scheme (Employee Contribution uncapped/ Employer contribution up to 15%)
•    Life Insurance (6 times annual salary)
•    Access to pool cars for travel
•    Company laptop/ phone
•    Free Parking
•    Flexible Working Policy
•    Homeworking Policy
•    Employee Events
•    Recognition Awards
•    Training and Development (Internal & External)
•    Share Save Schemes
•    Salary Sacrifice Scheme- Cycle to work scheme
•    Employee Assistance Programme