| Scope and Purpose of the Job:
The Commercial Support Administrator will be responsible for providing support to internal and external customers. The role will be based in the Commercial office assisting the team with all aspects of customer transactions.
Core Objectives:
- Support the Commercial team with all aspects of customer transactions
- Provide efficient and professional Reception support when required.
- To demonstrate a flexible and pro-active approach in this unique role
Duties and Responsibilities:
- Support and assist the Customer Service team in processing customer paperwork
- Work closely with the Customer Service team to improve customer response times
- Liaise with other departments to ensure the best outcome for the customers
- Ensure agreed deadlines are met and are in line with departmental targets
- Maintain accurate records for all activities and archive these in line with company policy
- To be fully trained at reception to provide cover during lunch break and sickness ensuring all regular reception duties are maintained to a high standard in accordance with the list of standard processes and procedures.
Training:
- Customer and product knowledge
- Use of all office IT systems including Syteline, MS Excel and Word
- Use of all reception systems including telephone, Tannoy and voicemail
- Company structure and operating procedures
Skills/Attributes/Experience:
Excellent written and verbal communication is essential along with strong interpersonal skills. Previous experience of working in a professional customer-focused environment would be an advantage.
As this is a dual role and covers several areas of the business, it will provide an excellent base for future development and progression.
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Excellent written and verbal communication skills
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Confident and professional manner
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Able to demonstrate attention to detail
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Able to work independently or as part of a team
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Knowledge of office IT systems including an ERP system (Syteline preferred), MS Word and Excel
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Positive, proactive approach with the ability to prioritise own workload
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Able to demonstrate excellent organisational skills
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Previous experience of working in a customer-focused environment
(Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.)
Right to vary job descriptions:
This is a description of the job as it is at present constituted. It is the practice of this organisation periodically to examine employees’ job descriptions and to up-date them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with those working directly for him/her. You will, therefore, be expected to participate fully in such discussions. It is the organisation’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to your job description commensurate with your grade/level in the organisation after consultation with you.
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